Returns & Exchanges
At KoalaGP, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. Whether you need a different size or a full refund, our team is here to ensure a smooth and hassle-free experience.
Initiate Your Request
Log into your KoalaGP account or use our guest portal to select the items you wish to return and provide a reason for the request.
Print Return Label
Once your request is approved, download and print the prepaid shipping label sent to your email address.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached, and affix the return label to the outside of the box.
Drop Off and Track
Drop your package off at any authorized shipping location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing